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During our normal opening hours
please phone and every effort will be made to see you as soon as possible.

Outside normal opening hours
please phone our normal practice phone number, where you will hear a message detailing the specific arrangements for that day.

First visit?
You do not need to be registered to request an emergency appointment, although our registered patients will be given priority.

Anxious about dentistry – we understand! We welcome nervous patients. Discuss your concerns with us and we will do everything we can to help. If you need extra help to relax, we can provide sedatives.

Before seeing the dentist, you will be asked to fill in a new patient form. If you are taking any medication/tablets, please make a note of their names so that you can add these to the form.

Please discuss any dental concerns you have with the dentist. All aspects of your dental health will be evaluated, and then appropriate treatment options will be explained.

It is usual for you to see the same dentist. All information will be kept confidential by our team.


If you would like to share your experience of this dental practice with the Care Quality Commission, please click this link: CQC

 

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Opening hours
Monday – Saturday (except bank holidays)
Mon
Tue
Wed
Thu
Fri
Sat
8:30am – 5:15pm
8:45am – 5pm
8:45 – 4:45pm
8:45 – 4:45pm
8:45 – 4:30pm
9am – 12:30pm

Telephone
01223 414 844 or Contact us

       

Complaints procedure
We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like to know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:
- within 6 months of the incident that caused the problem; or
- within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints about the treatment you received should be made to the dentist who normally sees you. Alternatively, you may ask for an appointment with a partner dentist in order to discuss your concerns. She will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear as possible about your complaint.

We shall acknowledge your complaint within 2 working days and aim to have looked into your complain within 10 working days of the date when you raised it with us. We shall then be in a position to give you an explanation, or offer a meeting with those involved. In investigating the complaint, we shall aim to:
- find out what happened and what when wrong;
- enable you to discuss the problem with those concerned, if you would like this;
- ensure you receive an apology, where this is appropriate;
- identify what we can do to make sure the problem does not happen again.

Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this because of physical or mental illness or are a child under 16 years.

We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will provide that best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However that does not affect you right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact: Dental Complaints Service, The Lansdowne Building, 2 Landsdowne Road, Croyden CR9 2ER. Telephone number: 08456 120 540. Email: info@dentalcomplaints.org.uk

You may also like to contact The General Dental Council 37 Wimpole Street, London W1G 8DQ. Telephone number: 020 7887 3800. Email: complaints@gdc-uk.org

For those patients registered with this practice and Denplan, they can contact Denplan for advice on 0800 169 7220.

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